New support forums and knowledge books
We launched a new support site last week, and hope you’ll be pleased with the resources that are now available. You can still just ask us a question directly, but there are a couple other things you might want to check out on the site.
Forums
We got rid of our old forum software and included new forums that integrate with the support system. The old software is great for forums that receive hundreds (or thousands) of posts per day across dozens of categories. But because forum discussion on the Formstack site is centered primarily across support and feature requests and generally consists of shorter conversations, it seemed to make a lot more sense to use software that had a lot cleaner look and was much easier to use than the old software.
You might also be happy to know that the new forums don’t require you to setup a separate username and password to comment. You can still subscribe to forums via email or an RSS feed, but you won’t need to manage an additional login to do so.
Knowledge Books
We’ve also moved a lot of the Formstack Admin and API documentation into knowledge books on the support site. The knowledge books organize all the information in a much cleaner fashion than before, and make it easy to search for answers to your questions.
You can also provide us direct feedback on the documentation by using the “Helpful” or “Not Helpful” links at the bottom of each page. We’ll review the feedback on a regular basis and try to tweak the content accordingly.
Thanks to HelpSpot for providing the software that the support site is based on. Please contact us, comment below, or post in the forums if you have feedback on how we can improve the support site.
Related Posts
Build Indy Awards $5,000 to United State of Indiana →
Build Indy Finalist Series: Urban Patch and United State of Indiana →
Build Indy Finalist Series: IndyFringe and Keep Indianapolis Beautiful, Inc. →
Build Indy Finalist Series: Growing Places Indy and Historic Indianapolis →
About the Author
Ade Ade is the founder and CEO of Formstack. He wears many hats, but spends much of his time developing and supporting the product. Ade graduated from Anderson University with a degree in Computer Science and Mathematics, and has spent much of his career developing web-based applications as a freelancer or consultant for a number of different companies. When he's not writing code or crushing his co-workers in a game of Mario Kart, he's probably having a blast with his wife and two kids.
