Online Surveys With New Matrix Field
One of the things that got burried last week in our weeklong series of Online Forms that Convert was the announcement of the new field types and specifically our new Matrix Field. The new Matrix Field allows you to quickly build online surveys and feedback forms, perfect for customer support follow ups, event feedback, and much more.
Adding a Matrix Field is easy. In the form builder click the “Add a Field” button and select “Matrix”
You can use the Matrix Field to quickly create customer feedback forms, perfect for gathering information after completing online orders, support requests or calls or other customer service related transactions. You can select a scale of responses from a pre-defined list or create your own.
You can also create more complex online surveys to measure responses for things like market research, reader/viewer response, industry research and more. This is where the Likert Scale comes into play. With the new Matrix Field you can quickly add Likert items like:
If you have questions about more ways to incorporate the new Matrix Field in your online surveys or feedback forms please contact us, and remember these important items when creating your survey.
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About the Author
Chris (@chris_c_lucas) is the director of business development. He manages many of Formstack's marketing efforts with a special interest in discovering how social and online marketing can help Formstack grow, while building strong relationships with external partners. With a background in PR, communications, and marketing, he has experience in working for a wide variety of industries including Sporting Goods Manufacturing, Bio/Pharma Marketing and High Tech PR. A Purdue graduate, Chris loves watching college sports, enjoys playing ice hockey, and most importantly can't wait till his son laces up his first pair of hockey skates! Follow him on Twitter (@chris_c_lucas) for more updates!
